Policy Statement


At ITSM Technologies Limited, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website (www.itsmlimited.com), you accept and consent to the practices described in this policy.


We collect your name, phone number, and email submitted via our contact us form on our website.

Data collected is used to identify the requester, process your request and to provide response to your enquiry. It will not be used for any form of marketing.

Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.

2.1. Cookies

Cookies are small text files stored on your computer or mobile devices whenever you visit a website. Cookies have many uses, such as memorizing your preferences to tailor your experiences while on our site– or to help us analyze our website traffic.

We use cookies to improve your experience while on this site. We would like to let you know a few things about our cookies:

  • Some cookies are essential to access certain areas of this site;
  • We use analytics cookies to help us understand how you use our site to discover what content is most useful to you ;
  • Monitor site usage and analyze the behavior of site visitors.

We do not collect any personal information through our use of cookies. You may decline cookies, but by doing so, you may not be able to use certain features on our site.

2.2. Use of Your Personal Information

The collection and the use of personal data in ITSM Technologies Limited is guided by certain principles. These principles state that personal data should:

  • be processed fairly, lawfully and in a transparent manner.
  • be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with such purposes.
  • be adequate, relevant and limited to what is necessary to fulfill the purpose of processing.
  • be accurate and where necessary, up-to-date. In the event data is inaccurate, steps should be taken to rectify or erase such data.
  • not be kept for longer than necessary for the purpose of processing.
  • be processed in accordance with the data subject’s rights
  • be kept safe from unauthorized processing, and accidental loss, damage or destruction using adequate technical and organizational measures.

2.3. How We Protect Your Information

We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. Our security controls and processes are also regularly updated to meet and exceed industry standards.

2.4. Where We Store Your Information

All Personal Information you provide to us is on our website are retained as email records.

2.5. How Long We Store Your Information

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.

Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.

2.6. Your Rights

You can request to access, update, correct, and delete your information you provided to us by sending us an email at privacy@itsmlimited.com. Keeping your personal data current helps ensure that we can respect your preferences. When you make a request, we may require certain documentation in order to be able to verify your identity before we are able process your request. Your cooperation is necessary to exercise your rights under this Privacy Notice.

2.7. Privacy Policy Changes

This policy may be revised on an ad-hoc basis to reflect the legal, regulatory and operating environment and such revised versions will automatically become applicable to you. We will post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted. We also encourage you to check this page from time to time for updates to this policy.

2.8. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@itsmlimited.com

This privacy policy was last updated on 5th December, 2019