1. WE VALUE YOUR PRIVACY
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website (www.itsmlimited.com), you accept and consent to the practices described in this policy.
2. INFORMATION WE COLLECT AND USE
We collect your name, phone number, and email submitted via our contact us form on our website.
Data collected is used to identify the requester, process your request and to provide response to your enquiry. It will not be used for any form of marketing.
Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.
Cookies are small text files stored on your computer or mobile devices whenever you visit a website. Cookies have many uses, such as memorizing your preferences to tailor your experiences while on our site– or to help us analyze our website traffic.
2.2. Use of Your Personal Information
The collection and the use of personal data in ITSM Technologies Limited is guided by certain principles. These principles state that personal data should:
2.3. How We Protect Your Information
We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. Our security controls and processes are also regularly updated to meet and exceed industry standards.
2.4. Where We Store Your Information
All Personal Information you provide to us is on our website are retained as email records.
2.5. How Long We Store Your Information
We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.
Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.
2.6. Your Rights
You can request to access, update, correct, and delete your information you provided to us by sending us an email at firstname.lastname@example.org. Keeping your personal data current helps ensure that we can respect your preferences. When you make a request, we may require certain documentation in order to be able to verify your identity before we are able process your request. Your cooperation is necessary to exercise your rights under this Privacy Notice.